bngo77 Privacy Policy

1. Introduction

bngo77 is a trusted online casino and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy explains what information bngo77 collects, how that information is used, and what steps we take to keep your information secure.

By registering on our platform or using our services, you agree to this Privacy Policy. Please read this policy carefully. If you do not agree with any terms of this policy, please refrain from using our services.

This Privacy Policy applies only to the bngo77 website and its related services. We are not responsible for third-party websites or services.

2. What Information We Collect

bngo77 collects various types of information to provide and improve its services. This information falls into two main categories:

2.1 Information You Provide

Information you directly provide during registration or account management:

• Full name and date of birth (for age verification — only those aged 21 and above may register)
• Email address and phone number
• Banking and payment information (for bKash, Nagad, Rocket, Upay, or bank transfers)
• National ID or passport details (for identity verification)
• Current address
• Information provided when contacting the support team

2.2 Automatically Collected Information

Information collected automatically when you use our platform:

• IP address and device information
• Browser type and operating system details
• Cookie and session data
• Page visit times and duration
• Gameplay activity and transaction history
• Referral source and click data

3. Purpose of Using Information

bngo77 uses the information collected for the following lawful purposes:

• Account Management: To create, verify, and keep your account secure.
• Service Delivery: For playing games, processing financial transactions, and providing bonuses.
• Identity Verification: To prevent fraudulent activity and comply with KYC policy.
• Customer Support: To help resolve your complaints and queries.
• Platform Improvement: To improve the quality of our services and add new features.
• Security: To protect your account from unauthorized access and cyber threats.
• Legal Compliance: To comply with applicable laws and regulations.
• Communication: To send important updates, security notices, and promotional information (with your consent).

4. Cookie Policy

bngo77 uses cookies to improve your browsing experience. Cookies are small data files stored on your device.

4.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the platform — login sessions and security.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand how the platform is used (anonymized data).
• Marketing Cookies: To show relevant advertisements based on your preferences (with your consent).

4.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling certain essential cookies may affect some functionality of the platform.

5. Information Sharing Policy

bngo77 does not sell or rent your personal information to third parties. Information may be shared in the following limited circumstances:

5.1 Service Providers

Minimal necessary information may be shared with payment processors (bKash, Nagad, Rocket, Upay, bank transfer), technology infrastructure providers, and security service providers. All such partners operate under a strict confidentiality agreement.

5.2 Legal Obligations

If there is an obligation to provide information under a court order, government directive, or valid legal process, bngo77 will be required to provide information to the relevant authorities.

5.3 Fraud Prevention

Information may be shared with security agencies or relevant authorities to detect and prevent money laundering, fraud, or other illegal activity.

5.4 Business Changes

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new owner. We will notify you appropriately before any such change.

6. Data Security Measures

bngo77 follows industry-standard technology and practices to ensure the security of your information. Our security framework includes:

• SSL Encryption: All data transmission between you and our servers is encrypted using SSL/TLS technology.
• Data Encryption: Sensitive information stored on our systems is protected by strong encryption algorithms.
• Access Controls: Only authorized personnel can access your information, and only to the extent necessary.
• Firewall and Security Monitoring: A 24/7 security monitoring system is active.
• Regular Audits: Our systems and processes undergo regular security audits.
• Two-Factor Authentication: The option to add an extra layer of security to your account is available.

While we make every effort to protect your information, no digital system is completely free of risk. However, in the event of any security incident, we will act quickly and notify affected users in a timely manner.

7. Data Retention Period

bngo77 retains your information for as long as is necessary to provide services or meet legal obligations:

• Active Accounts: All relevant information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period to meet legal and regulatory obligations.
• Transaction Records: Records of financial transactions are retained for a specified period in accordance with applicable law.
• Dispute Resolution: Relevant information will be retained until any dispute or legal claim is resolved.

Once the specified period has passed, your personal information will be securely deleted or anonymized.

8. Your Data Rights

As a user of the bngo77 platform, you have the following rights over your own information:

8.1 Right to Access

You can contact us to find out what information we hold about you. We will respond in a timely manner upon receipt of a verifiable request.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected. This can be done through your account settings or by contacting support.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted. Upon such a request, we will review it and take action where possible.

8.5 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or communications at any time. Change your subscription preferences in your account settings or contact support.

9. Protection of Minors

bngo77 provides services only to those aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

Age is verified at the time of registration. If we become aware that information belonging to a minor has been collected on our platform, we will immediately close that account and delete the relevant information.

If a parent or guardian believes their child has registered for our services, please contact us immediately.

10. Third-Party Services

Our platform may include services from game providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, NetEnt, and Microgaming. These providers have their own privacy policies, and bngo77 is not responsible for data collection on their platforms.

For payment processing, transaction information is shared with payment providers such as bKash, Nagad, Rocket, and Upay. These providers follow their own privacy policies.

11. Policy Changes and Updates

bngo77 may update this Privacy Policy from time to time. If changes are made, we will notify you in the following ways:

• The "Last Updated" date at the top of this page will be changed.
• For significant changes, a notification will be sent to your registered email address.
• A notification may be shown when you log in to the platform.

Continued use of the platform after an update will be taken as your agreement to the revised policy. We therefore recommend visiting this page regularly.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: